Returns & Exchanges

At Xerjoff, we strive for perfection in every fragrance; however, if you are not entirely satisfied with your purchase, you may return unopened and unused items within 14 days of delivery. Please ensure all original seals and packaging remain intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated Customer Care team via the online portal or email to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully place the item in its original boutique packaging, ensuring the fragrance bottle is protected and the security seal is unbroken.

• 3.
  Label and Ship

  Affix the provided return shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Inspection and Refund

  Once our quality control team verifies the condition of the returned item, your refund will be processed to the original payment method within 7-10 business days.